When a phone call from a TSBOR member or client of a member comes into the Board, the caller may be offered the ombudsman service. The ombudsman may advise the complainant on possible avenues of resolution or simply answer questions.
If the matter might be better resolved in a meeting with the respondent, the ombudsman may encourage the complainant to request ethics mediation.
If the complainant wishes to file a complaint, the ombudsman can assist the complainant with the preparation of written statements and an understanding of what the burden of proof for a hearing might entail.
The complainant is assured of complete confidentiality during this process.